Remote Senior Customer Success Manager - NA Growth

Supermetrics; New York (NY); Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Full-time health coverage

Remote policy

WFH stipend

Training programs

Equity options

Quality equipment

Job summary

Supermetrics is hiring a Senior Customer Success Manager for the US, overseeing the North American market and collaborating with Account Executives across the US to grow the business. This fully remote role supports a diverse client portfolio and requires strong communication and experience in SaaS/Martech.

The role focuses on onboarding, adoption, renewals, upsells, and customer advocacy while aligning with global teams to deliver tailored solutions and keep customers successful.

Qualifications

• Minimum of 3 years of relevant experience in customer success or similar customer-centric roles.
• Experience in SaaS, agency, or Martech industries.
• Effective engagement and communication with varied stakeholders is essential.
• Proven ability in commercial dealings and negotiations; strong organization skills.

Responsibilities

• Manage a portfolio of clients, 40 to 60 customers depending on location.
• Oversee onboarding, adoption, renewals, growth, and advocacy across the lifecycle.
• Collaborate with Sales, Product, Support, Professional Services, and Solutions Engineering to deliver tailored solutions.
• Continuously expand knowledge of the product and industry trends to provide insights.
• Foster collaboration and help colleagues achieve shared objectives.
• Understand client goals to provide tailored solutions and recommendations.
• Identify at-risk accounts and implement proactive retention strategies.
• Represent clients' interests to inform product feedback and roadmaps.

Skills

Customer success

SaaS

Negotiation

Communication

English proficiency

Job description

Supermetrics is hiring a Senior Customer Success Manager for the US, overseeing the North American market and collaborating with Account Executives across the US to grow the business. This fully remote role supports a diverse client portfolio and requires strong communication and experience in SaaS/Martech.

The role focuses on onboarding, adoption, renewals, upsells, and customer advocacy while aligning with global teams to deliver tailored solutions and keep customers successful.