Remote Senior Customer Success Manager – NA Growth

Supermetrics; Boston (MA); Teletrabalho; USD 80 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Family health coverage

Flexible remote policy

WFH stipend

Training programs

Equity options

Quality equipment

Resumo da oferta

Supermetrics is seeking a Senior Customer Success Manager to lead the North American market from a fully remote position in the United States. You will manage 40–60 customers, drive onboarding, adoption, renewals, growth, and advocacy, and work closely with Sales, Product, Support, Professional Services, and Solutions Engineering to deliver tailored solutions.

The role emphasizes proactive retention, relationship building, and expansion, with English as the primary business language.

Qualificações

• 3+ years in customer success or related roles.
• Experience in SaaS, agency, or Martech preferred.
• Strong verbal and written communication with stakeholders at all levels.

Responsabilidades

• Manage a portfolio of 40–60 NA customers.
• Oversee onboarding, adoption, renewals, growth, and advocacy.
• Collaborate with Sales, Product, Support, and Services teams to tailor solutions.

Conhecimentos

Customer success

SaaS experience

Communication

Negotiation

Problem solving

Relationship building

English proficiency

Account growth

Descrição da oferta de emprego

Supermetrics is seeking a Senior Customer Success Manager to lead the North American market from a fully remote position in the United States. You will manage 40–60 customers, drive onboarding, adoption, renewals, growth, and advocacy, and work closely with Sales, Product, Support, Professional Services, and Solutions Engineering to deliver tailored solutions.

The role emphasizes proactive retention, relationship building, and expansion, with English as the primary business language.