Remote Senior Customer Success Manager – NA Growth

Supermetrics; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Family health coverage

Remote-friendly policy

WFH stipend

WiFi allowance

Training & development

Equity options

High-quality equipment

Job summary

Supermetrics is seeking a Senior Customer Success Manager to join our US team. This fully remote role oversees the North American market and collaborates with Account Executives across the US to expand our business.

You will manage a diverse client portfolio, drive onboarding, adoption, renewals, and expansion, while partnering with Sales, Product, Support, and Solutions Engineering to deliver tailored solutions and insights.

Qualifications

• Minimum 3 years in customer success or similar roles.
• Experience in SaaS, agency, or Martech industries.
• Ability to engage with analysts to senior leaders.
• Strong negotiation and organizational skills.
• Excellent internal and external communication.
• Willingness to learn and grow with the team.
• Track record of developing client relationships focused on expansions and renewals.
• English is the primary language of communication.

Responsibilities

• Manage a portfolio of 40–60 customers depending on location.
• Oversee onboarding, adoption, renewals, growth, and advocacy.
• Collaborate with Sales, Product, Support, PS, and Solutions Engineering to deliver tailored solutions.
• Expand knowledge of product suite and industry trends to provide insights.
• Foster collaboration and support colleagues toward shared goals.
• Understand clients' goals to provide tailored recommendations.
• Identify at-risk accounts and implement proactive retention strategies.
• Advocate for customers internally to inform product improvements.

Skills

Customer success

SaaS/Martech experience

Stakeholder communication

Negotiation

Organizational skills

Problem solving

Account growth & renewals

English proficiency

Job description

Supermetrics is seeking a Senior Customer Success Manager to join our US team. This fully remote role oversees the North American market and collaborates with Account Executives across the US to expand our business.

You will manage a diverse client portfolio, drive onboarding, adoption, renewals, and expansion, while partnering with Sales, Product, Support, and Solutions Engineering to deliver tailored solutions and insights.