Senior Customer Success Manager — US & NA Growth

Supermetrics; New York (NY); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health & wellness benefits

Equity & bonuses

Flexible remote work

Generous paid time off

Personal learning stipend

Excellent equipment

Job summary

Supermetrics is seeking a Senior Customer Success Manager to lead the North American portfolio, working with US Account Executives to expand our business. You will oversee onboarding, adoption, renewals, growth, and advocacy for a portfolio of 40–60 clients and collaborate with Sales, Product, Support, and Services to deliver tailored solutions.

Responsibilities include understanding clients' goals, mitigating churn risks, and serving as a customer advocate for product feedback and roadmap

Qualifications

• Experience in SaaS, agency, or Martech industries.
• Proficiency in English for internal and customer interactions.
• Demonstrated ability to grow client relationships with focus on expansion, upselling, renewals.

Responsibilities

• Manage a portfolio of 40–60 customers.
• Oversee onboarding, adoption, renewals, growth, and advocacy.
• Collaborate with Sales, Product, Support, Professional Services, and Solutions Engineering.
• Understand clients' goals and provide tailored solutions.

Skills

SaaS/Martech experience

English proficiency

Problem solving approach

Client relationships growth

Commercial negotiation

3+ years customer success

Internal & external communication

Engage with all levels

Learning and growth mindset

Job description

Supermetrics is seeking a Senior Customer Success Manager to lead the North American portfolio, working with US Account Executives to expand our business. You will oversee onboarding, adoption, renewals, growth, and advocacy for a portfolio of 40–60 clients and collaborate with Sales, Product, Support, and Services to deliver tailored solutions.

Responsibilities include understanding clients' goals, mitigating churn risks, and serving as a customer advocate for product feedback and roadmap