Senior Customer Success Manager — Remote Growth & Impact

RemotePass; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Uncapped variable compensation

Job summary

RemotePass is seeking a Senior Customer Success Manager to lead strategic relationships with US and Americas customers. You will act as a trusted advisor, ensuring customers achieve value from our platform and driving retention and expansion.

The role emphasizes onboarding, cross-functional collaboration with Sales, Operations, Product, and Engineering, and data-driven insights to optimize outcomes. Candidates should have 5+ years in customer success or account management and be comfortable

Qualifications

• 5+ years of experience in a Customer Success, Account Management, or related role — ideally within EOR, HR-Tech, Payroll, or Global Employment platforms.
• Proven experience owning the full client lifecycle (onboarding through renewal and expansion), not just a single stage of the customer journey.
• Exceptional interpersonal and communication skills.
• Proven ability to build strong customer relationships and drive customer satisfaction.
• Analytical mindset with the ability to gather insights from data to make informed decisions.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Comfortable working US Eastern Time (EST) hours, regardless of your location.
• Experience in SaaS or HR/Payroll/Global Employment solutions is strongly preferred.

Responsibilities

• Seamless Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass.
• Strategic Relationship Management: Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals.
• Customer Advocacy: Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues.
• Proactive Account Management: Monitor account health and engage customers to identify and implement opportunities for enhancement and growth.
• Insight-Driven Feedback: Collect and analyze customer feedback to provide actionable insights that shape product development.
• Retention and Growth Leadership: Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services.
• Cross-department Collaboration: Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives.
• Value Optimization: Foster business growth and profitability by ensuring customers realize the full value of RemotePass's services.

Skills

Customer Success

Account Management

Relationship Building

Analytics

Job description

RemotePass is seeking a Senior Customer Success Manager to lead strategic relationships with US and Americas customers. You will act as a trusted advisor, ensuring customers achieve value from our platform and driving retention and expansion.

The role emphasizes onboarding, cross-functional collaboration with Sales, Operations, Product, and Engineering, and data-driven insights to optimize outcomes. Candidates should have 5+ years in customer success or account management and be comfortable