Remote Senior Customer Success Manager – Cloud & Growth

RapidScale; Hoboken (NJ); On-site; USD 65,000 - 183,000; Full time

Job summary

RapidScale is seeking a Customer Success Manager III to manage a diverse portfolio of customers and drive adoption of RapidScale solutions. You will work closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure value realization and an exceptional customer experience.

The role emphasizes onboarding, ongoing engagement, renewals, and proactive risk management, with a focus on measurable outcomes and growth opportunities for customers.

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• Experience in Customer Success, Client Services, Account Management, or Consulting within a B2B technology or services environment.

Responsibilities

• Manage a portfolio of assigned customers as their primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to customer business objectives and desired outcomes.
• Monitor adoption, utilization, and health to identify opportunities and risks.
• Partner with customers to maximize the value of RapidScale solutions throughout their lifecycle.
• Guide customers through onboarding, adoption, and renewal readiness activities.
• Coordinate with Sales, Delivery, Operations, Consulting, Engineering, and Support to deliver a seamless customer experience.
• Conduct Quarterly Business Reviews and document success metrics.

Skills

Customer success

Account management

CRM platforms

Cross-functional collaboration

Relationship management

Communication

Problem-solving

Organizational skills

Education

Bachelor's degree in related discipline

Tools

CRM software

Job description

RapidScale is seeking a Customer Success Manager III to manage a diverse portfolio of customers and drive adoption of RapidScale solutions. You will work closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure value realization and an exceptional customer experience.

The role emphasizes onboarding, ongoing engagement, renewals, and proactive risk management, with a focus on measurable outcomes and growth opportunities for customers.