Remote Customer Success Manager — Drive Growth & Outcomes

Spectrum; San Diego (CA); Remote; USD 65,000 - 183,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth opportunities

Job summary

Spectrum seeks a Customer Success Manager III to oversee a portfolio of customers and drive adoption of RapidScale solutions, ensuring exceptional experiences. You will partner across Sales, Delivery, Operations, Consulting, Engineering, and Support to deliver consistent service and measurable outcomes.

The role emphasizes customer-focused, highly organized, and collaborative work, managing multiple priorities while building trusted relationships with customers and internal teams.

Qualifications

• Bachelor's degree with 6+ years in a related field or equivalent combinations.
• Experience in Customer Success, Client Services, or Account Management.
• Strong communication and relationship management skills.
• Ability to collaborate across cross-functional teams in a matrixed org.

Responsibilities

• Manage a portfolio of customers as the primary CS contact.
• Develop and maintain Customer Success Plans aligned to objectives.
• Monitor adoption, health, and risk; drive timely resolutions.
• Partner with customers to maximize value across lifecycle.
• Conduct regular touchpoints and business reviews to ensure alignment.

Skills

Customer success management

Account management

Cross-functional collaboration

CRM proficiency

Problem-solving

Education

Bachelor's degree

Tools

CRM systems

Job description

Spectrum seeks a Customer Success Manager III to oversee a portfolio of customers and drive adoption of RapidScale solutions, ensuring exceptional experiences. You will partner across Sales, Delivery, Operations, Consulting, Engineering, and Support to deliver consistent service and measurable outcomes.

The role emphasizes customer-focused, highly organized, and collaborative work, managing multiple priorities while building trusted relationships with customers and internal teams.