Remote Senior Customer Success Lead — Enterprise

Trane Italia; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Fertility coverage

Paid time off

401K match

Tuition assistance

Job summary

Nuvolo is a global leader in cloud-based Connected Workplace solutions. This Senior Customer Success Manager role focuses on building strong client relationships, understanding business objectives, and ensuring customers achieve success with our platform.

You will manage enterprise accounts, communicate ROI, identify risks, and drive platform adoption while collaborating with sales, product, and support teams. Remote role with travel required.

Qualifications

• 8+ years of experience in consultative selling or customer success.
• Experience engaging with both business and IT decision makers.
• Strong communication and presentation skills across levels.
• Ability to work independently and as part of a team.
• Excellent organizational and planning abilities.

Responsibilities

• Act as the trusted partner for your portfolio of clients on use-case and product functionality.
• Deliver and communicate ROI for our clients throughout the customer lifecycle.
• Monitor account activity to identify usage trends, risks, and needs for additional products.
• Provide insights to customers to maximize platform value.
• Help drive adoption by showcasing new features and functionality.
• Maintain thorough records of client engagement, issues, and resolutions.

Skills

Consultative selling

Customer success

Presentation skills

Communication skills

Cross-functional teamwork

Stakeholder engagement

Tools

Gainsight

Salesforce

Job description

Nuvolo is a global leader in cloud-based Connected Workplace solutions. This Senior Customer Success Manager role focuses on building strong client relationships, understanding business objectives, and ensuring customers achieve success with our platform.

You will manage enterprise accounts, communicate ROI, identify risks, and drive platform adoption while collaborating with sales, product, and support teams. Remote role with travel required.