Remote Customer Success Lead — Health Tech

NuvemRx; United States; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote-first environment

Unlimited PTO

Paid holidays

Medical, dental, vision coverage

401(k) with match

Life and long-term disability coverage

Employee assistance program

Job summary

NuvemRx is seeking a smart, driven Customer Success Manager to own the customer relationship, ensuring customers understand, adopt, and realize measurable value from Nuvem’s solutions, while identifying opportunities to expand usage over time.

In this role, you will: Deliver quarterly outcome scorecards, lead quarterly business reviews, monitor health, and drive renewals, with a focus on expansion and long-term customer value.

Qualifications

• Growth company DNA with ability to thrive in a fast-paced environment.
• Organized, proactive and able to manage multiple priorities.
• History of delivering results against quarterly and annual goals.
• Excellent written and verbal communication for executive discussions.
• Proven ability to manage complex customer relationships and drive retention.
• Strong analytical and consultative skills translating data into value.
• Willingness to travel up to 15-20% of the time.

Responsibilities

• Own the customer relationship and ensure measurable outcomes across clients.
• Deliver quarterly outcome scorecards with insights and value realized.
• Develop Customer Success Plans aligned to objectives and strategy.
• Lead QBRs focused on outcomes, risks, and future opportunities.
• Monitor health indicators and identify at‑risk accounts for retention.
• Identify upsell opportunities and partner with Sales for expansion.
• Maintain accurate records and follow engagement cadences in tools.

Skills

Growth mindset

Highly organized

Results driven

Communication skills

Relationship management

Analytical skills

Travel willingness

Education

Bachelor’s degree or higher

Tools

Salesforce

Job description

NuvemRx is seeking a smart, driven Customer Success Manager to own the customer relationship, ensuring customers understand, adopt, and realize measurable value from Nuvem’s solutions, while identifying opportunities to expand usage over time.

In this role, you will: Deliver quarterly outcome scorecards, lead quarterly business reviews, monitor health, and drive renewals, with a focus on expansion and long-term customer value.