Remote Customer Success Architect - Networking & Security

Cisco Systems; Augusta (ME); Remote; USD 161,000 - 214,000; Full time

Job summary

Cisco Systems seeks a Customer Success Architect to guide onboarding and adoption of Hypershield with Nexus NX‑OS integrations. You will orchestrate cross‑team deployments across virtualization environments and design policy for secure data-center interconnect.

This remote US role focuses on building scalable assets, including training materials and reference architectures, while driving value through production use cases and strong NetOps/NetSecOps collaboration.

Qualifications

• Bachelor’s degree with 8+ years of related experience, Master’s degree with 6+ years of related experience, or PhD with 3+ years of related experience.
• Experience with Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent experience on another major vendor accepted
• Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, owning the technical relationship and outcomes
• Professional work experience with enterprise virtualization and VM/appliance deployment, able to guide and troubleshoot a hypervisor-based install (VMware vSphere, Nutanix AHV, Proxmox, or similar)
• Experience with Linux systems in production, including troubleshooting

Responsibilities

• Own the onboarding and adoption journey for assigned accounts, from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production use
• Guide customers through Hypershield controller design and deployment, orchestrating the teams that implement it across their virtualization environment and the on-premises control plane
• Drive value realization by helping customers design policy and stand up real use cases in production: top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect
• Build deep technical relationships with key NetOps and NetSecOps stakeholders as their trusted advisor, and run workshops and enablement sessions that accelerate adoption
• Identify and clear adoption blockers, working with engineering and support to elevate and resolve customer issues
• Build reusable assets that scale customer success, such as training material, reference architectures, and documentation that help customers deploy and run reliably in production

Skills

Customer-facing experience

Linux in production

Virtualization deployment

NX-OS familiarity

VMware/Nutanix/Proxmox expertise

Education

Bachelor’s degree

Master’s degree

PhD

Tools

NX-API

NETCONF/RESTCONF

gNMI

Ansible

Job description

Cisco Systems seeks a Customer Success Architect to guide onboarding and adoption of Hypershield with Nexus NX‑OS integrations. You will orchestrate cross‑team deployments across virtualization environments and design policy for secure data-center interconnect.

This remote US role focuses on building scalable assets, including training materials and reference architectures, while driving value through production use cases and strong NetOps/NetSecOps collaboration.