Remote Data Center Networking Customer Success Architect

Cisco Systems; Denver (CO); Remote; USD 161,000 - 214,000; Full time

Job summary

Cisco Systems is seeking a Customer Success Architect to lead onboarding and adoption for assigned accounts, guiding deployment of NX-9300 switches and Hypershield to production use.

You will design and deploy Hypershield controller configurations, coordinate across virtualization environments, and build strong relationships with NetOps and NetSecOps stakeholders while creating scalable training and reference materials.

Qualifications

• Bachelor’s degree with 8+ years of related experience, Master’s degree with 6+ years of related experience, or PhD with 3+ years of related experience.
• Experience with Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent experience on another major vendor accepted
• Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, owning the technical relationship and outcomes
• Professional work experience with enterprise virtualization and VM/appliance deployment, able to guide and troubleshoot a hypervisor-based install (VMware vSphere, Nutanix AHV, Proxmox, or similar)
• Experience with Linux systems in production, including troubleshooting

Responsibilities

• Own the onboarding and adoption journey for assigned accounts, from deployment to confident, expanding production use
• Guide customers through Hypershield controller design and deployment, orchestrating the teams that implement it across their virtualization environment and the on-premises control plane
• Drive value realization by helping customers design policy and stand up real use cases in production: top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect
• Build deep technical relationships with key NetOps and NetSecOps stakeholders as their trusted advisor, and run workshops and enablement sessions that accelerate adoption
• Identify and clear adoption blockers, working with engineering and support to elevate and resolve customer issues
• Build reusable assets that scale customer success, such as training material, reference architectures, and documentation that help customers deploy and run reliably in production

Skills

Nexus NX-OS

L3 routing

Fabric operations

Customer-facing

VM deployment

Linux systems

VMware vSphere

Nutanix AHV

Proxmox

NetOps

NetSecOps

Education

Bachelor’s degree with 8+ years

Master’s degree with 6+ years

PhD with 3+ years

Tools

NX-OS

NX-API

RESTCONF

NETCONF

gNMI

Ansible

Kubernetes

Job description

Cisco Systems is seeking a Customer Success Architect to lead onboarding and adoption for assigned accounts, guiding deployment of NX-9300 switches and Hypershield to production use.

You will design and deploy Hypershield controller configurations, coordinate across virtualization environments, and build strong relationships with NetOps and NetSecOps stakeholders while creating scalable training and reference materials.