Remote Customer Success Architect, Networking & Security

Cisco Systems, Inc; Dover (DE); Remote; USD 161,000 - 214,000; Full time

Job summary

Isovalent, now part of Cisco, is seeking a Customer Success Architect to own onboarding and adoption for Cisco Hypershield and Nexus N9300 deployments. You will guide design, deployment, and policy enforcement across virtualization environments and on-prem control planes, partnering with NetOps and NetSecOps teams.

You will build reusable assets, run workshops, and remove blockers while scaling success through cross-functional collaboration with engineering, support, and partners.

Qualifications

• Experience with Cisco Nexus / NX-OS in production.
• Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE.
• Experience with enterprise virtualization and VM/install guidance.
• Experience with Linux systems in production.

Responsibilities

• Own the onboarding and adoption journey for assigned accounts, from initial deployment through expansion.
• Guide customers through Hypershield controller design and deployment across virtualization environments.
• Drive value realization by helping design policy and stand up real use cases in production.
• Build deep technical relationships with NetOps/NetSecOps stakeholders and run workshops.
• Identify adoption blockers and collaborate with engineering/support to resolve issues.
• Create reusable assets such as training material, reference architectures, and docs.

Skills

Nexus NX-OS experience

Customer-facing leadership

VMware vSphere experience

Linux troubleshooting

Kubernetes basics

Education

Bachelor’s degree with 8+ years experience

Master’s degree with 6+ years experience

PhD with 3+ years experience

Tools

NX-OS API (NX-API)

NETCONF/RESTCONF

gNMI

Ansible

Job description

Isovalent, now part of Cisco, is seeking a Customer Success Architect to own onboarding and adoption for Cisco Hypershield and Nexus N9300 deployments. You will guide design, deployment, and policy enforcement across virtualization environments and on-prem control planes, partnering with NetOps and NetSecOps teams.

You will build reusable assets, run workshops, and remove blockers while scaling success through cross-functional collaboration with engineering, support, and partners.