Remote Customer Success Architect – Data Center Networking

Cisco Systems, Inc; United States; Remote; USD 161,000 - 214,000; Full time

Job summary

Cisco Systems, Inc is seeking a Senior Customer Success Architect to lead onboarding and adoption of Cisco Hypershield with Nexus N9300 series. You will guide design and deployment across virtualization environments, and run workshops with NetOps and NetSecOps teams to ensure successful production use.

The role focuses on building strong customer relationships, driving value through policy design and real use cases, and creating scalable assets for future deployments.

Qualifications

• Bachelor’s degree with 8+ years of related experience, Master’s with 6+ years, or PhD with 3+ years.
• Experience with Cisco Nexus / NX‑OS in production, including L3 routing, VRFs, and fabric operations.
• Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE.
• VM/deployment experience with virtualization environments (VMware vSphere, Nutanix AHV, Proxmox).
• Experience with Linux systems in production, including troubleshooting.

Responsibilities

• Own onboarding and adoption journey for assigned accounts from initial deployment to expansion.
• Guide customers through Hypershield controller design and deployment across virtualization environments.
• Drive value realization by designing policy and stand up real use cases in production.
• Build deep technical relationships with NetOps/NetSecOps stakeholders and run workshops.
• Identify adoption blockers and coordinate with engineering/support to resolve issues.
• Create reusable assets like training materials and reference architectures.

Skills

Customer-facing experience

Networking expertise

Hypervisor deployment

Linux systems

NX-OS knowledge

Education

Bachelor’s degree + 8+ years / Master +6+ / PhD +3+ years

Tools

NX-OS APIs (NX-API, NETCONF/RESTCONF, gNMI, Ansible)

REST API-based policy automation

Nexus Dashboard

Kubernetes familiarity

Job description

Cisco Systems, Inc is seeking a Senior Customer Success Architect to lead onboarding and adoption of Cisco Hypershield with Nexus N9300 series. You will guide design and deployment across virtualization environments, and run workshops with NetOps and NetSecOps teams to ensure successful production use.

The role focuses on building strong customer relationships, driving value through policy design and real use cases, and creating scalable assets for future deployments.