Remote Senior Customer Success Architect: Data Center

Cisco Systems; Boise (ID); Remote; USD 161,000 - 214,000; Full time

Job summary

Cisco is seeking a Customer Success Architect to own onboarding and adoption of Cisco Hypershield and Nexus N9300 for assigned accounts. You will guide design and deployment across virtualization environments and on-prem control planes, coordinating cross-functional teams to ensure successful adoption.

You will build relationships with NetOps and NetSecOps stakeholders, run workshops, and create reusable assets such as training materials and reference architectures to scale success in production.

Qualifications

• Bachelor’s degree with 8+ years of related experience, Master’s degree with 6+ years of related experience, or PhD with 3+ years of related experience.
• Experience with Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent experience on another major vendor accepted
• Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, owning the technical relationship and outcomes
• Professional work experience with enterprise virtualization and VM/appliance deployment, able to guide and troubleshoot a hypervisor-based install (VMware vSphere, Nutanix AHV, Proxmox, or similar)
• Experience with Linux systems in production, including troubleshooting

Responsibilities

• Own the onboarding and adoption journey for assigned accounts, from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production use
• Guide customers through Hypershield controller design and deployment, orchestrating the teams that implement it across their virtualization environment and the on-premises control plane
• Drive value realization by helping customers design policy and stand up real use cases in production: top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect
• Build deep technical relationships with key NetOps and NetSecOps stakeholders as their trusted advisor, and run workshops and enablement sessions that accelerate adoption
• Identify and clear adoption blockers, working with engineering and support to escape and resolve customer issues
• Build reusable assets that scale customer success, such as training material, reference architectures, and documentation that help customers deploy and run reliably in production

Skills

Customer-facing experience

Workshop facilitation

Cross-functional collaboration

Kubernetes familiarity

Education

Bachelor’s degree with 8+ years of related experience

Master’s degree with 6+ years of related experience

PhD with 3+ years of related experience

Tools

NX-OS

VMware vSphere

Nutanix AHV

Proxmox

Job description

Cisco is seeking a Customer Success Architect to own onboarding and adoption of Cisco Hypershield and Nexus N9300 for assigned accounts. You will guide design and deployment across virtualization environments and on-prem control planes, coordinating cross-functional teams to ensure successful adoption.

You will build relationships with NetOps and NetSecOps stakeholders, run workshops, and create reusable assets such as training materials and reference architectures to scale success in production.