Remote Senior CS Architect: Networking & Security

Cisco Systems; Miami (FL); Remote; USD 161,000 - 214,000; Full time

Job summary

Cisco is seeking a Customer Success Architect to lead onboarding and adoption for Isovalent-driven Hy-pershield deployments with Nexus N9300 switches. You will guide design, policy creation, and cross-team collaboration to ensure production-ready networks.

The role emphasizes strong Linux, NX-OS, and virtualization expertise, plus customer-facing advisory skills, across a globally distributed team, with remote work from anywhere in the USA.

Qualifications

• Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, owning the technical relationship and outcomes.
• Experience with Linux systems in production, including troubleshooting.
• Experience with Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent experience on another major vendor accepted.
• Professional work experience with enterprise virtualization and VM/appliance deployment, able to guide and troubleshoot a hypervisor-based install (VMware vSphere, Nutanix AHV, Proxmox, or similar)

Responsibilities

• Own the onboarding and adoption journey for assigned accounts, from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production use
• Guide customers through Hypershield controller design and deployment, orchestrating the teams that implement it across their virtualization environment and the on-premises control plane
• Drive value realization by helping customers design policy and stand up real use cases in production: top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect
• Build deep technical relationships with key NetOps and NetSecOps stakeholders as their trusted advisor, and run workshops and enablement sessions that accelerate adoption
• Identify and clear adoption blockers, working with engineering and support to elevate and resolve customer issues
• Build reusable assets that scale customer success, such as training material, reference architectures, and documentation that help customers deploy and run reliably in production

Skills

Customer-facing experience

NX-OS/Nexus networking

Linux production troubleshooting

Enterprise virtualization

Education

Bachelor’s degree

Master’s degree

PhD

Job description

Cisco is seeking a Customer Success Architect to lead onboarding and adoption for Isovalent-driven Hy-pershield deployments with Nexus N9300 switches. You will guide design, policy creation, and cross-team collaboration to ensure production-ready networks.

The role emphasizes strong Linux, NX-OS, and virtualization expertise, plus customer-facing advisory skills, across a globally distributed team, with remote work from anywhere in the USA.