Remote Senior Customer Success Architect, Networking

Cisco; Atlanta (GA); Remote; USD 161,000 - 214,000; Full time

Benefits offered by this job

Medical insurance (health)

Dental & Vision insurance

401(k) with Cisco matching

Paid parental leave

Disability coverage

Life insurance

Job summary

Cisco is seeking a highly skilled Customer Success Architect to oversee onboarding and adoption for Isovalent/Cisco Hypershield deployments. You will guide design, coordinate teams across virtualization environments, and drive policy-based security in data-center networks.

This remote US role requires expert networking, Linux troubleshooting, and customer-facing leadership to enable production use and scalable success across NetOps and NetSecOps teams.

Qualifications

• Bachelor’s degree with 8+ years of related experience, Master’s with 6+ years, or PhD with 3+ years of related experience.
• Experience with Cisco Nexus/NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent experience on another major vendor accepted
• Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, owning the technical relationship and outcomes
• Professional work experience with enterprise virtualization and VM/appliance deployment, able to guide and troubleshoot a hypervisor-based install (VMware vSphere, Nutanix AHV, Proxmox, or similar)
• Experience with Linux systems in production, including troubleshooting

Responsibilities

• Own the onboarding and adoption journey for assigned accounts, from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production use
• Guide customers through Hypershield controller design and deployment, orchestrating the teams that implement it across their virtualization environment and the on-premises control plane
• Drive value realization by helping customers design policy and stand up real use cases in production: top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect
• Build deep technical relationships with key NetOps and NetSecOps stakeholders as their trusted advisor, and run workshops and enablement sessions that accelerate adoption
• Identify and clear adoption blockers, working with engineering and support to elevate and resolve customer issues
• Build reusable assets that scale customer success, such as training material, reference architectures, and documentation that help customers deploy and run reliably in production

Skills

Customer-facing experience

Enterprise virtualization

Linux system administration

Networking knowledge (Nexus/NX-OS)

Education

Bachelor’s degree + 8+ years experience

Master’s degree + 6+ years experience

PhD + 3+ years experience

Tools

Cisco Nexus/NX-OS

VMware vSphere/Nutanix AHV/Proxmox

Job description

Cisco is seeking a highly skilled Customer Success Architect to oversee onboarding and adoption for Isovalent/Cisco Hypershield deployments. You will guide design, coordinate teams across virtualization environments, and drive policy-based security in data-center networks.

This remote US role requires expert networking, Linux troubleshooting, and customer-facing leadership to enable production use and scalable success across NetOps and NetSecOps teams.