Remote Senior Customer Success Architect: Data Center Networking

Cisco Systems, Inc; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Customer Success Architect to lead onboarding and adoption for Isovalent-enabled Cisco Hypershield deployments and N9300 Nexus switches across customer data centers.

You will guide design and deployment across virtualization environments, working with NetOps and NetSecOps stakeholders to ensure production-ready policies and secure interconnects. The role emphasizes trusted advisory skills, capacity to run workshops, and the ability to distill complex concepts

Qualifications

• Bachelor's degree with 8+ years of related experience
• Experience with Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent experience on another major vendor accepted
• Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE
• Professional work experience with enterprise virtualization and VM/appliance deployment, able to guide and troubleshoot a hypervisor-based install (VMware vSphere, Nutanix AHV, Proxmox, or similar)
• Experience with Linux systems in production, including troubleshooting

Responsibilities

• Own onboarding and adoption journey for assigned accounts, from initial deployment of the N9300 switches and Hypershield through to production use
• Guide customers through Hypershield controller design and deployment across virtualization environments and on-prem control planes
• Drive value realization by helping customers design policy and stand up real use cases in production
• Build deep technical relationships with NetOps/NetSecOps stakeholders and run workshops to accelerate adoption
• Identify and clear adoption blockers, coordinating with engineering and support to resolve issues
• Create reusable assets like training material, reference architectures, and documentation

Skills

Customer-facing experience

Enterprise virtualization

Linux in production

VM/appliance deployment

Education

Bachelor's degree with 8+ years of related experience

Master's degree with 6+ years of related experience

PhD with 3+ years of related experience

Tools

NX-API

NETCONF/RESTCONF

gNMI

Ansible

Nexus Dashboard

VMware vSphere

Nutanix AHV

Proxmox

Job description

Cisco Systems, Inc. is seeking a Customer Success Architect to lead onboarding and adoption for Isovalent-enabled Cisco Hypershield deployments and N9300 Nexus switches across customer data centers.

You will guide design and deployment across virtualization environments, working with NetOps and NetSecOps stakeholders to ensure production-ready policies and secure interconnects. The role emphasizes trusted advisory skills, capacity to run workshops, and the ability to distill complex concepts