Remote Senior Customer Success Architect: DevSecOps AI

Gitlab; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Flexible PTO

Equity compensation

Employee Stock Purchase Plan

Growth and Development Fund

Parental Leave

Job summary

GitLab is seeking a Customer Success Architect (CSA) to join our remote-first team. You will build trusted advisor relationships with key customers, leverage your DevSecOps knowledge, and drive adoption and success across the customer journey.

This is a remote, international role that collaborates with Product, Support, and Professional Services to deliver outcomes. You will own customer plans, guide onboarding, and ensure retention and growth by aligning with platform releases and best

Qualifications

• Understanding of Git and typical branching strategies.
• Knowledge of software development lifecycle and development pipeline.
• Understanding of CI/CD, DevSecOps practices.
• Prior experience in Customer Success or related roles.
• Experience partnering with customers to achieve business outcomes.
• Fluency in German is required.

Responsibilities

• Partner with customers to translate pre-sales plans into actionable objectives.
• Guide customers using platform best practices and use cases.
• Support adoption and customer journey planning for ongoing value.
• Act as liaison with Support, Product, and other teams for escalations.
• Own a book of customers to drive adoption, retention and growth.
• Stay updated on platform releases and new features.
• Lead onboarding activities for new customers.
• Develop Customer Success Plans and KPIs with customers.
• Provide insights on feature availability and applicability for customers.
• Identify training opportunities with the Services team.

Skills

Git

CI/CD

DevSecOps

Customer Success

German language

Communication

Project management

Travel flexibility

Job description

GitLab is seeking a Customer Success Architect (CSA) to join our remote-first team. You will build trusted advisor relationships with key customers, leverage your DevSecOps knowledge, and drive adoption and success across the customer journey.

This is a remote, international role that collaborates with Product, Support, and Professional Services to deliver outcomes. You will own customer plans, guide onboarding, and ensure retention and growth by aligning with platform releases and best