Senior Customer Success Architect (Fully Remote)

GitLab; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

GitLab is seeking a Customer Success Advocate to partner with customers, turning desired outcomes into actionable objectives and driving adoption, retention, and growth across a portfolio of assigned customers.

You will act as the GitLab liaison, manage escalations, and collaborate cross-functionally to ensure customer success, with a hands-on, results-driven approach and strong communication and project-management skills.

Qualifications

• Knowledge of Git, SDLC, CI/CD, and DevSecOps.
• Experience in customer success or post-sales with direct customer advocacy.
• Strong communication, analytical, and project management skills.

Responsibilities

• Partner with customers to turn desired business outcomes into actionable objectives.
• Own a book of assigned customers, focusing on adoption, retention, growth, and satisfaction.
• Act as GitLab liaison and program manage escalations.

Skills

Git

SDLC

CI/CD

DevSecOps

Customer advocacy

Communication

Project management

Job description

• Partner with customers to turn desired business outcomes into actionable objectives.
• Own a book of assigned customers, focusing on adoption, retention, growth, and satisfaction.
• Act as GitLab liaison and program manage escalations.

What You'll Bring:

• Knowledge of Git, SDLC, CI/CD, and DevSecOps.
• Experience in customer success or post-sales with direct customer advocacy.
• Strong communication, analytical, and project management skills.

About the Team:

• The CSA team focuses on hands-on technical enablement, adoption, utilization, and maturity.
• Maintains strong customer relationships and business alignment.

GitLab

GitLab is an intelligent orchestration platform for DevSecOps that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. With more than 50 million users and trust from over 50% of the Fortune 100, our high-performance culture is values-driven and embraces AI as a core productivity multiplier.