Strategic Customer Success Architect - DevSecOps

GitLab; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

GitLab is seeking a Customer Success Advocate to partner with customers, turning desired outcomes into actionable objectives and driving adoption, retention, and growth across a portfolio of assigned customers.

You will act as the GitLab liaison, manage escalations, and collaborate cross-functionally to ensure customer success, with a hands-on, results-driven approach and strong communication and project-management skills.

Qualifications

• Knowledge of Git, SDLC, CI/CD, and DevSecOps.
• Experience in customer success or post-sales with direct customer advocacy.
• Strong communication, analytical, and project management skills.

Responsibilities

• Partner with customers to turn desired business outcomes into actionable objectives.
• Own a book of assigned customers, focusing on adoption, retention, growth, and satisfaction.
• Act as GitLab liaison and program manage escalations.

Skills

Git

SDLC

CI/CD

DevSecOps

Customer advocacy

Communication

Project management

Job description

GitLab is seeking a Customer Success Advocate to partner with customers, turning desired outcomes into actionable objectives and driving adoption, retention, and growth across a portfolio of assigned customers.

You will act as the GitLab liaison, manage escalations, and collaborate cross-functionally to ensure customer success, with a hands-on, results-driven approach and strong communication and project-management skills.