Strategic Customer Success Architect

GitLab; United States; Remote; USD 55.000 - 95.000; Vollzeit

Zusammenfassung

GitLab is seeking a Customer Success Associate to advance trusted advisor relationships with key customers in the DevSecOps space. You will guide adoption, manage escalations, and collaborate with Product, Support, and Sales to ensure outcomes align with customers’ strategic goals.

You will own a book of customers, drive retention and expansion, and stay current on GitLab releases, delivering onboarding and success plans to accelerate value realization.

Qualifikationen

• Experience in building trusted advisor relationships with customers.
• Strong understanding of DevSecOps practices and software delivery lifecycles.
• Ability to guide customers using best practices and platform capabilities.

Aufgaben

• Partner with customers to translate pre-sales plans into actionable objectives.
• Guide customers on GitLab platform and common best practices.
• Understand customer journey and drive adoption and growth.
• Act as liaison for questions, issues, or escalations with cross-functional teams.
• Own a portfolio of customers and focus on retention and satisfaction.
• Stay updated on GitLab releases and roadmap.
• Provide onboarding activities and establish Customer Success Plans.
• Manage account escalations and communicate feature applicability.

Kenntnisse

Customer Success

DevSecOps

Consultative selling

Relationship building

Cross-functional collaboration

Tools

GitLab

Jobbeschreibung

GitLab is seeking a Customer Success Associate to advance trusted advisor relationships with key customers in the DevSecOps space. You will guide adoption, manage escalations, and collaborate with Product, Support, and Sales to ensure outcomes align with customers’ strategic goals.

You will own a book of customers, drive retention and expansion, and stay current on GitLab releases, delivering onboarding and success plans to accelerate value realization.