Senior Customer Success Engineer, Japan

GitLab; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

GitLab is seeking a Customer Success Engineer to expand impact across APJ by delivering hands‑on technical guidance and enabling customers to achieve measurable value with GitLab. This role focuses on solving complex problems, ensuring smooth adoption of DevSecOps practices, and driving renewals through technical leadership.

Remote, asynchronous collaboration is essential, and you will mentor both customers and teammates while guiding them toward successful outcomes and smarter software delivery.

Qualifications

• Hands-on technical consultancy to help customers implement GitLab solutions.
• Experience guiding customers to measurable value and renewals.
• Ability to work in a remote, asynchronous environment.
• Strong communication and mentoring skills.
• Familiarity with CI/CD, DevSecOps, and Agile planning.

Responsibilities

• Provide on-demand technical consultancy and solution guidance through Zoom and written channels, helping customers solve day‑to‑day issues and design and implement GitLab solutions for their DevSecOps workflows.
• Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.
• Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning to unblock implementations and improve adoption.

Skills

Technical consultancy

Customer-facing

CI/CD architecture

DevSecOps

Remote collaboration

Tools

GitLab CI

Zoom

Job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Customer Success Engineer, you'll expand your impact by partnering with customers in GitLab's group across APJ to help them get measurable value from GitLab through hands‑on technical guidance and proactive enablement. You'll serve as a trusted technical advisor, partnering with customers over Zoom and email to improve adoption, unblock implementations, and apply DevSecOps best practices across the software delivery lifecycle. Working closely with Account Executives and Renewals Managers, you'll align technical recommendations to customer goals and help support renewals and expansion by demonstrating outcomes. You'll also contribute back to the broader GitLab team by sharing learnings through documentation and enablement content, while mentoring team members and customers through complex technical challenges. This role is a strong fit for someone who enjoys solving complex technical problems, communicates clearly, and thrives in a remote, asynchronous environment. You're eager to grow into customer-facing technical leadership with strong mentorship and support from a collaborative team.

What you’ll do

Provide on-demand technical consultancy and solution guidance through Zoom and written channels, helping customers solve day‑to‑day issues and design and implement GitLab solutions for their DevSecOps workflows.

Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.

Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning to unblock implementations and improve adoption.

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