Remote Customer Success Engineer — DevSecOps Guidance

GitLab; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

GitLab is seeking a Customer Success Engineer to expand impact across APJ by delivering hands‑on technical guidance and enabling customers to achieve measurable value with GitLab. This role focuses on solving complex problems, ensuring smooth adoption of DevSecOps practices, and driving renewals through technical leadership.

Remote, asynchronous collaboration is essential, and you will mentor both customers and teammates while guiding them toward successful outcomes and smarter software delivery.

Qualifications

• Hands-on technical consultancy to help customers implement GitLab solutions.
• Experience guiding customers to measurable value and renewals.
• Ability to work in a remote, asynchronous environment.
• Strong communication and mentoring skills.
• Familiarity with CI/CD, DevSecOps, and Agile planning.

Responsibilities

• Provide on-demand technical consultancy and solution guidance through Zoom and written channels, helping customers solve day‑to‑day issues and design and implement GitLab solutions for their DevSecOps workflows.
• Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.
• Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning to unblock implementations and improve adoption.

Skills

Technical consultancy

Customer-facing

CI/CD architecture

DevSecOps

Remote collaboration

Tools

GitLab CI

Zoom

Job description

GitLab is seeking a Customer Success Engineer to expand impact across APJ by delivering hands‑on technical guidance and enabling customers to achieve measurable value with GitLab. This role focuses on solving complex problems, ensuring smooth adoption of DevSecOps practices, and driving renewals through technical leadership.

Remote, asynchronous collaboration is essential, and you will mentor both customers and teammates while guiding them toward successful outcomes and smarter software delivery.