Remote Senior Customer Service & Contracts Administrator

GI Group Main Account; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

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Job summary

GI Group are recruiting for a Senior Customer Service Administrator to join a leading global organisation in the scientific/healthcare sector. This is a full-time 12-month contract offering remote working (Hemel Hempstead base) and a fast-paced role supporting customers across the full service and order lifecycle.

You will be a key point of contact for customers and internal stakeholders, ensuring a high standard of service delivery.

Qualifications

• Minimum 2 years' customer service or administrative experience in a similar role.
• Experience with ERP systems (SAP or QAD).
• Experience with CRM platforms (Salesforce).
• Excellent written and verbal communication skills (fluent English).
• Strong attention to detail, accuracy, and document control.
• Able to manage multiple priorities and deadlines.
• Comfortable working independently in a remote setting, while collaborating with teams.
• Experience in tender/bid documentation and contract administration.
• Knowledge of GMP, ISO standards, or quality systems.
• Experience in pharmaceutical, healthcare, scientific, or regulated environments.

Responsibilities

• Manage customer enquiries and provide clear, proactive updates.
• Process orders, quotations, tenders, and contracts accurately and on time.
• Coordinate shipments and liaise with internal teams to support fulfilment.
• Maintain accurate documentation and customer/order data.
• Use ERP/CRM systems to manage workflows and keep records up to date.
• Support process improvement and ensure consistent service quality.

Skills

Customer service

Administrative skills

Communication skills

Attention to detail

Time management

Remote work

Education

Business Administration qualification

Tools

SAP/QAD ERP

Salesforce CRM

Job description

GI Group are recruiting for a Senior Customer Service Administrator to join a leading global organisation in the scientific/healthcare sector. This is a full-time 12-month contract offering remote working (Hemel Hempstead base) and a fast-paced role supporting customers across the full service and order lifecycle.

You will be a key point of contact for customers and internal stakeholders, ensuring a high standard of service delivery.