Senior Customer Service Administrator

GI Group Main Account; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

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Job summary

GI Group are recruiting for a Senior Customer Service Administrator to join a leading global organisation in the scientific/healthcare sector. This is a full-time 12-month contract offering remote working (Hemel Hempstead base) and a fast-paced role supporting customers across the full service and order lifecycle.

You will be a key point of contact for customers and internal stakeholders, ensuring a high standard of service delivery.

Qualifications

• Minimum 2 years' customer service or administrative experience in a similar role.
• Experience with ERP systems (SAP or QAD).
• Experience with CRM platforms (Salesforce).
• Excellent written and verbal communication skills (fluent English).
• Strong attention to detail, accuracy, and document control.
• Able to manage multiple priorities and deadlines.
• Comfortable working independently in a remote setting, while collaborating with teams.
• Experience in tender/bid documentation and contract administration.
• Knowledge of GMP, ISO standards, or quality systems.
• Experience in pharmaceutical, healthcare, scientific, or regulated environments.

Responsibilities

• Manage customer enquiries and provide clear, proactive updates.
• Process orders, quotations, tenders, and contracts accurately and on time.
• Coordinate shipments and liaise with internal teams to support fulfilment.
• Maintain accurate documentation and customer/order data.
• Use ERP/CRM systems to manage workflows and keep records up to date.
• Support process improvement and ensure consistent service quality.

Skills

Customer service

Administrative skills

Communication skills

Attention to detail

Time management

Remote work

Education

Business Administration qualification

Tools

SAP/QAD ERP

Salesforce CRM

Job description

GI Group are recruiting for a Senior Customer Service Administrator to join a leading global organisation in the scientific/healthcare sector. This is a full-time 12-month contract offering remote working (Hemel Hempstead base) and a fast-paced role supporting customers across the full service and order lifecycle.

You will be a key point of contact for customers and internal stakeholders, ensuring a high standard of service delivery. The role includes managing customer relationships, processing orders and contracts, handling tenders and quotations, coordinating shipments, and maintaining accurate documentation and system records. You'll also contribute to continuous improvement initiatives.

Key responsibilities

• Manage customer enquiries and provide clear, proactive updates.
• Process orders, quotations, tenders, and contracts accurately and on time.
• Coordinate shipments and liaise with internal teams to support fulfilment.
• Maintain accurate documentation and customer/order data.
• Use ERP/CRM systems to manage workflows and keep records up to date.
• Support process improvement and ensure consistent service quality.
• Minimum 2 years' customer service or administrative experience in a similar role.
• Experience with ERP systems (SAP or QAD).
• Experience with CRM platforms (Salesforce).
• Excellent written and verbal communication skills (fluent English).
• Strong attention to detail, accuracy, and document control.
• Able to manage multiple priorities and deadlines.
• Comfortable working independently in a remote setting, while collaborating with teams.
• Experience in tender/bid documentation and contract administration.
• Knowledge of GMP, ISO standards, or quality systems.
• Experience in pharmaceutical, healthcare, scientific, or regulated environments.
• Relevant qualifications/certifications (business administration, science, or related fields beneficial).
• Attention to Detail & Documentation Accuracy.