Senior Customer Success Manager - SaaS for Restaurants

Restaurant365; United States; Remote; USD 96,000 - 121,000; Full time

Benefits offered by this job

Medical benefits

401k

Equity option grant

Unlimited PTO

Wellness initiatives

Job summary

Restaurant365 is seeking a Senior Customer Success Manager to manage long-term customer relationships and act as a trusted advisor for strategic accounts. You will partner with sales, onboarding, and product teams to maximize ROI and drive thoughtful product adoption across organizations.

You will lead initiatives to improve adoption, retention, and customer satisfaction while guiding complex projects and maintaining strong CSAT metrics, Health, and NPS across your portfolio.

Qualifications

• 2+ years as a Customer Success Manager in SaaS.
• 2-3 years in accounting or restaurant hospitality.
• Experience implementing Restaurant365 software.
• Ability to travel 15%.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Clear communicator with a professional presence.
• Proficient in Salesforce or other CRM.
• Ability to manage multiple complex projects simultaneously.
• Strong organizational and time-management skills.
• Technical aptitude with cross-platform communication.

Responsibilities

• Develop long-term relationships with customers to drive adoption, retention, and satisfaction.
• Ensure delightful client experiences across all stages of the journey.
• Strategize with customers to meet ROI and goals.
• Handle escalations and coordinate with teams for resolution.
• Set and guide project expectations with executives.
• Facilitate change management across stakeholders.
• Ensure customer success post onboarding and product adoption.
• Collaborate with Sales on expansion opportunities.
• Share industry best practices to help clients grow.
• Lead client meetings and webinars; track key metrics.

Skills

Customer success

SaaS

CRM Salesforce

Multi-project management

Communication

Travel readiness

Microsoft Office

Tools

Salesforce

Gainsight

Monday.com

Freshdesk

Job description

Restaurant365 is seeking a Senior Customer Success Manager to manage long-term customer relationships and act as a trusted advisor for strategic accounts. You will partner with sales, onboarding, and product teams to maximize ROI and drive thoughtful product adoption across organizations.

You will lead initiatives to improve adoption, retention, and customer satisfaction while guiding complex projects and maintaining strong CSAT metrics, Health, and NPS across your portfolio.