Remote Senior Care Advisor: Care Matching & Family Support

Sharecare; Juneau (AK); Remote; USD 45,000 - 65,000; Full time

Job summary

Sharecare, the digital healthcare company, seeks a Senior Care Advisor to support CareLinx’s Payer Operations. You will guide members and families through caregiver search, hire, and retention, creating caregiver matches and providing exceptional communication before and after hire.

You’ll be a high‑level resource, collaborate across teams, and work from home in a fast-paced, tech-forward environment. Join us to improve member experiences.

Qualifications

• High school diploma or equivalent is required.
• Minimum of six months experience as a successful Care Advisor or Enrollment Specialist.
• Previous healthcare experience, preferred.
• Prolonged periods of sitting at a desk and working on a computer.

Responsibilities

• Guide members on the caregiver search journey through relationship building and exceptional communication.
• Work closely with the Enrollment Team to ensure seamless handoffs.
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction.
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system.
• Collaborate with other team members and teams within CareLinx.
• Exhibit excellent verbal and written communication skills via phone, email, and text.
• Stay up to date on industry trends and be willing to learn about new business development opportunities.
• Present as a positive CareLinx representative to clients and colleagues.
• Proactively take ownership of administrative and/or high level tasks as needed.
• Identify and articulate trends that affect the member experience during the caregiver recruitment process.
• Ability to deescalate unhappy members and provide a positive experience.
• Suggest process improvements in a collaborative and thoughtful manner.
• Be flexible in taking on additional tasks for the benefit of the team, including shadowing new team members and piloting programs.
• Promote a positive team culture and be an active resource to teammates.
• Senior Enrollment Specialists are expected to meet/exceed performance goals and act as a role model.

Skills

Effective time management

Microsoft Office Suite

Self-motivated

Problem solving

Organizational skills

Remote work autonomy

Professional demeanor

Verbal and written communication

Attention to detail

Leadership potential

Education

High school diploma or equivalent

Some college coursework

Experience as Care Advisor or Enrollment Specialist

Healthcare experience preferred

Tools

Microsoft Office Suite

Job description

Sharecare, the digital healthcare company, seeks a Senior Care Advisor to support CareLinx’s Payer Operations. You will guide members and families through caregiver search, hire, and retention, creating caregiver matches and providing exceptional communication before and after hire.

You’ll be a high‑level resource, collaborate across teams, and work from home in a fast-paced, tech-forward environment. Join us to improve member experiences.