Lead Run Support Engineer - Remote/EST, Incidents

CRG; Charlotte (NC); Hybrid; USD 89,544 - 96,432; Full time

Job summary

A technology solutions provider is seeking a Lead Support Engineer to tackle high-impact technical challenges. You will take charge of resolving complex incidents, ensure adherence to SLAs, and collaborate with Product Owners. The ideal candidate has over 5 years of experience in application support and is proficient in Azure DevOps as well as other monitoring platforms. This role offers a competitive hourly rate with a possibility of a long-term contract.

Qualifications

• 5+ years of experience in application support or software operations.
• Strong ability to navigate complex technical environments.
• Expertise in leading root cause analysis.

Responsibilities

• Own resolution of high-severity incidents escalated from L2.
• Collaborate with Product Owners to manage bugs and user stories.
• Ensure adherence to SLAs for incident resolution.

Skills

Expert problem solver

Technical troubleshooting

RCA expertise

Proficiency in Azure DevOps

ITIL practices knowledge

Hands-on with ticketing systems

Monitoring platforms expertise

Education

Bachelor’s degree in Computer Science

ITIL Intermediate/Expert certification

Tools

Azure DevOps

Jira

Splunk

Dynatrace

Zabbix

Helix

Job description

A technology solutions provider is seeking a Lead Support Engineer to tackle high-impact technical challenges. You will take charge of resolving complex incidents, ensure adherence to SLAs, and collaborate with Product Owners. The ideal candidate has over 5 years of experience in application support and is proficient in Azure DevOps as well as other monitoring platforms. This role offers a competitive hourly rate with a possibility of a long-term contract.