Lead Production Engineer – Java, SQL & Incident Response

Wipro; Charlotte (NC); On-site; USD 60,000 - 135,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

Disability insurance

Job summary

A leading IT services provider is seeking a Lead Technician for their Charlotte, NC office. This full-time role requires strong skills in Core Java, SQL, and ITIL processes. Candidates should have at least a Bachelor's degree in Computer Science and 5+ years of experience in production support or release management. The position involves responding to incidents, performing root cause analysis, and monitoring application health. The expected compensation ranges from $60,000 to $135,000 and includes benefits such as medical and dental coverage.

Qualifications

• 5+ years of experience in production support or release management.
• ITIL certification preferred.

Responsibilities

• Respond to production incidents (L1/L2/L3) and restore services under strict SLAs.
• Perform root cause analysis and implement preventive measures.
• Monitor application health using AppDynamics, Dynatrace, Splunk, and Control-M.
• Coordinate releases, upgrades, and migrations with development and infrastructure teams.
• Debug Java code, analyze SQL queries, and resolve complex production issues.
• Participate in 24x7 on‑call rotations and manage bridge calls during outages.
• Ensure compliance with production governance and operational readiness.

Skills

Core Java/J2EE

Spring Boot

REST/SOAP services

SQL/PL‑SQL for Oracle

MongoDB

DB2

ITIL processes

ServiceNow

Problem-solving skills

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Job description

A leading IT services provider is seeking a Lead Technician for their Charlotte, NC office. This full-time role requires strong skills in Core Java, SQL, and ITIL processes. Candidates should have at least a Bachelor's degree in Computer Science and 5+ years of experience in production support or release management. The position involves responding to incidents, performing root cause analysis, and monitoring application health. The expected compensation ranges from $60,000 to $135,000 and includes benefits such as medical and dental coverage.