Remote Senior Application Support Engineer – 24/7 Incident Lead

Alkami Technology; California (MD); Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Unlimited paid time off

401(k) with employer match

Diverse and inclusive environment

Job summary

A leading digital banking solutions provider is seeking a Senior Application Support Engineer to manage customer application issues. The ideal candidate has over 5 years of support experience, strong SQL skills, and exceptional communication abilities. This remote position requires flexibility, problem-solving skills, and a commitment to customer satisfaction. Competitive salary range of $80,000 - $100,000 is offered.

Qualifications

• 5+ years of experience working on a support team and solving complex problems.
• Strong ability to create and interpret custom scripts using SQL.
• Flexible and adaptable to changing requirements and environments.

Responsibilities

• Collaborate with Application Support team to serve customer needs.
• Triage and resolve customer issues and manage expectations.
• Communicate clearly with customers verbally and in writing.

Skills

Customer facing experience

Exceptional communication skills

Problem solving

Attention to detail

JIRA usage

Tools

MS SQL

Google Docs

JIRA

Job description

A leading digital banking solutions provider is seeking a Senior Application Support Engineer to manage customer application issues. The ideal candidate has over 5 years of support experience, strong SQL skills, and exceptional communication abilities. This remote position requires flexibility, problem-solving skills, and a commitment to customer satisfaction. Competitive salary range of $80,000 - $100,000 is offered.