Senior Application Support & Automation Engineer

Cincsystems; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

401K with matching

Paid time off including personal and holiday days

Flexible work environment

Free snacks and beverages in the office

Job summary

A leading software provider in the United States seeks a Staff Application Support Engineer to lead Level 2 application support and improve automation. Responsibilities include resolving production issues, designing workflows, and enhancing support capabilities through AI. Ideal candidates will have extensive experience in application support, strong communication skills, and a proactive approach to operational excellence. This role offers a remote-first culture with competitive compensation and opportunities for professional growth.

Qualifications

• 10+ years of experience in application support, production support, or support engineering roles.
• Deep experience with ITSM practices, incident management, and operational workflows.
• Strong hands-on experience with Jira Service Management or similar service management platforms.

Responsibilities

• Diagnose and resolve complex production issues across CINC’s applications.
• Act as a senior escalation point for Level 2 support.
• Participate in and lead incident response activities.

Skills

Application support expertise

Incident management

Jira Service Management

Troubleshooting SaaS systems

Written and verbal communication

Tools

Jira

SQL

Job description

A leading software provider in the United States seeks a Staff Application Support Engineer to lead Level 2 application support and improve automation. Responsibilities include resolving production issues, designing workflows, and enhancing support capabilities through AI. Ideal candidates will have extensive experience in application support, strong communication skills, and a proactive approach to operational excellence. This role offers a remote-first culture with competitive compensation and opportunities for professional growth.