Remote Senior Application Support Engineer – Customer-Focused SME

Alkami Technology; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Unlimited paid time off

401(k) with employer match

Remote-first environment

Diverse and inclusive culture

Job summary

Alkami Technology is seeking a Senior Application Support Engineer to address application issues reported by customers and partners. The ideal candidate will possess over 5 years of support experience, demonstrating exceptional communication skills and expertise in SQL.

This remote-first role allows for flexibility, with a focus on collaboration within the Application Support team. The salary range is $80,000 - $100,000, complemented by great benefits like unlimited paid time off and a 401(k) plan.

Qualifications

• 5+ years of experience working on a support team and solving complex problems.
• Strong ability to create and interpret custom scripts using advanced SQL.
• Exceptional communication and customer-facing skills.

Responsibilities

• Collaborate with the Application Support team to serve customer needs.
• Efficiently triage and resolve customer issues.
• Communicate clearly with customers in both verbal and written forms.

Skills

Exceptional communication skills

Problem solving skills

Customer facing experience

Advanced SQL query structure

JIRA or similar ticketing system

Attention to detail

Job description

Alkami Technology is seeking a Senior Application Support Engineer to address application issues reported by customers and partners. The ideal candidate will possess over 5 years of support experience, demonstrating exceptional communication skills and expertise in SQL.

This remote-first role allows for flexibility, with a focus on collaboration within the Application Support team. The salary range is $80,000 - $100,000, complemented by great benefits like unlimited paid time off and a 401(k) plan.