Remote Senior AI Workflow Designer & Systems Architect

CSAA; Indiana (PA); Remote; USD 144,000 - 192,000; Full time

Job summary

CSAA Insurance Group is seeking an AI Workflow & Systems Designer, a senior individual contributor who partners across business and technology to redesign complex workflows and create AI-ready systems of work. You will lead discovery, translate needs into designs, and help build repeatable design practices for enterprise systems across the organization.

The role emphasizes leading end-to-end design from current to future states, enabling AI-enabled workflow outcomes while ensuring alignment with

Qualifications

• 10+ years of experience in systems design, service design, or workflow transformation.
• Experience translating complex business problems into future-state systems.
• Proven ability to lead multi-functional engagements across organizations.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across teams.
• Design human-in-the-loop approaches and AI-enabled workflow patterns.
• Create implementation-ready design artifacts that guide delivery.
• Connect business intent to technology delivery with cross-functional partners.
• Facilitate workshops to align multi-functional teams on future-state decisions.
• Establish reusable enterprise patterns and contribute to the practice.

Skills

Systems design

Service design

Workflow design

AI/Automation concepts

Business transformation

Product management

Management consulting

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group is seeking an AI Workflow & Systems Designer, a senior individual contributor who partners across business and technology to redesign complex workflows and create AI-ready systems of work. You will lead discovery, translate needs into designs, and help build repeatable design practices for enterprise systems across the organization.

The role emphasizes leading end-to-end design from current to future states, enabling AI-enabled workflow outcomes while ensuring alignment with