Remote Senior AI-Native ITSM Product Leader

ServiceNow; United States; Remote; USD 191,000 - 334,000; Full time

Job summary

ServiceNow is seeking a Sr. Staff Product Manager for an AI-native IT Service Management product. You will own the end-to-end strategy, development, evaluation, and production performance of the product, including building prototypes and evaluation harnesses to define quality standards for autonomous agents.

You will collaborate with enterprise customers, lead cross-functional teams, and measure business outcomes while guiding installed-base migrations and coaching other product managers.

Responsibilities

• Own the end-to-end strategy, development, evaluation, and production performance of an AI-native IT service management product.
• Build prototypes and evaluation harnesses, define quality standards and guardrails for autonomous agents, work with enterprise customers, guide cross-functional teams, measure business outcomes, and coach other product managers.

Skills

Rails

Job description

ServiceNow is seeking a Sr. Staff Product Manager for an AI-native IT Service Management product. You will own the end-to-end strategy, development, evaluation, and production performance of the product, including building prototypes and evaluation harnesses to define quality standards for autonomous agents.

You will collaborate with enterprise customers, lead cross-functional teams, and measure business outcomes while guiding installed-base migrations and coaching other product managers.