Remote Senior Inbound Product Manager, Conversational AI

ServiceNow; San Diego (CA); Hybrid; USD 180.000 - 260.000; Vollzeit

Zusammenfassung

ServiceNow is seeking a Senior Staff Inbound Product Manager for Conversational AI to own the roadmap, vision, and requirements for AI features. You’ll translate customer feedback into strategic priorities and guide product strategy toward scaling revenue, collaborating with multiple teams to deliver high-quality AI-enabled experiences.

You will define PRDs, metrics, usability studies, and requirements, ensuring clear communication across stakeholders and driving outcomes that align with our AI

Qualifikationen

• 12+ years of software or enterprise product management experience.
• Strong ability to translate customer feedback into a roadmap.
• Deep understanding of conversational AI and related tech.

Aufgaben

• Own the roadmap, vision and requirements for conversational AI features.
• Turn customer feedback into product improvements and priorities.
• Guide product strategy to scale revenue and align with company goals.
• Partner with engineering and design to deliver end-to-end customer experiences.
• Define testing, telemetry, quality, and performance requirements.

Kenntnisse

Conversational AI

Roadmap ownership

Stakeholder comms

Enterprise product

Jobbeschreibung

ServiceNow is seeking a Senior Staff Inbound Product Manager for Conversational AI to own the roadmap, vision, and requirements for AI features. You’ll translate customer feedback into strategic priorities and guide product strategy toward scaling revenue, collaborating with multiple teams to deliver high-quality AI-enabled experiences.

You will define PRDs, metrics, usability studies, and requirements, ensuring clear communication across stakeholders and driving outcomes that align with our AI