Strategic Global Accounts Leader

Fortive Corporation (SE); Austin (TX); On-site; USD 217,000 - 362,000; Full time

Job summary

Fortive Corporation is seeking a Global Flagship Accounts Manager to drive retention, growth, and long-term success across a strategic portfolio. You will partner with Sales, Customer Success, Product, and Professional Services to deliver outstanding customer experiences while achieving revenue and retention objectives.

In this Austin-based role, you will lead account plans, drive renewals, and identify upsell opportunities across software, subscriptions, and services.

Qualifications

• 5+ years of account management or customer growth experience in a SaaS organization.
• Experience managing enterprise or strategic customer accounts.
• Experience managing customer contracts, renewals, and commercial discussions.
• Experience driving account expansion through upselling and cross-selling initiatives.
• Experience navigating complex sales cycles, procurement processes, and contract negotiations.
• Proven ability to meet or exceed revenue, renewal, retention, or growth targets.
• Experience using CRM systems such as Salesforce, HubSpot, or similar platforms.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, building trusted relationships with key stakeholders and decision-makers.
• Conduct regular business reviews to understand customer objectives, challenges, and opportunities for growth.
• Develop and execute account plans that drive customer retention, expansion, and long-term success.
• Drive renewals and identify upsell and cross-sell opportunities across software solutions, subscriptions, and professional services.
• Meet or exceed assigned revenue, retention, and growth targets through proactive pipeline management.
• Monitor customer health and proactively address risks that could impact customer satisfaction or retention.
• Collaborate with Customer Success and Support teams to resolve issues and ensure a positive customer experience.
• Educate customers on industry trends, best practices, and new product capabilities that support their business goals.
• Maintain accurate sales forecasts, pipeline activity, customer records, and account plans within CRM systems.
• Partner closely with Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance teams to align solutions with customer needs.
• Gather and communicate customer feedback, market insights, and product enhancement requests to internal stakeholders.

Skills

Account management

SaaS experience

Enterprise accounts

Renewals

CRM usage

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

Fortive Corporation is seeking a Global Flagship Accounts Manager to drive retention, growth, and long-term success across a strategic portfolio. You will partner with Sales, Customer Success, Product, and Professional Services to deliver outstanding customer experiences while achieving revenue and retention objectives.

In this Austin-based role, you will lead account plans, drive renewals, and identify upsell opportunities across software, subscriptions, and services.