Strategic LTL Accounts Lead: Growth & Retention

Forward Air Corporation; Atlanta (GA); Remote; USD 75,000 - 85,000; Full time

Job summary

Forward Air Corporation seeks a Senior Account Manager for Less-Than-Truckload (LTL) to lead strategic, high-value customer relationships. You will drive retention, revenue growth, and cross-functional collaboration with operations, pricing, and leadership to deliver superior service and outcomes.

You will analyze spend and shipping patterns, develop account plans, and lead quarterly business reviews while traveling as needed to meet client objectives.

Qualifications

• 5+ years of transportation, logistics, or account management experience.

Responsibilities

• Lead a portfolio of strategic, complex customer accounts and drive retention and growth.
• Coordinate with operations, pricing, and leadership to ensure service excellence and issue resolution.
• Develop strategic account plans and conduct executive business reviews with clients.

Job description

Forward Air Corporation seeks a Senior Account Manager for Less-Than-Truckload (LTL) to lead strategic, high-value customer relationships. You will drive retention, revenue growth, and cross-functional collaboration with operations, pricing, and leadership to deliver superior service and outcomes.

You will analyze spend and shipping patterns, develop account plans, and lead quarterly business reviews while traveling as needed to meet client objectives.