Remote Self-Direction Support Specialist

GT Independence; Sturgis (MI); Hybrid; USD 42,000 - 48,000; Full time

Job summary

GT Independence in Michigan is seeking a Customer Service (Self Determination) Support Specialist (SDSS) to provide phone-based support to self-directing individuals and stakeholders. The role includes documentation, DocuSign processing, and payroll/timesheet tasks as part of a compliant, team-driven environment.

The position offers a hybrid schedule (2 days in office, 3 days remote) after 90 days, with potential to become fully remote after one year.

Qualifications

• 2+ years of related experience.
• High School Diploma or GED required; Associate degree preferred.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases, such as a call log, for effective record keeping.
• Prepare and send documents via DocuSign or email and assist customers in returning documents.
• Manage DocuSign accounts and support issues from the operations staff and customers.
• Ensure all compliance standards are met for audit purposes.
• Timesheet reviewing and time tracking.
• Accurately and efficiently complete payroll checklists for assigned agencies.
• Work with your team leader to identify strategies for reducing errors.
• Collaborate with your team to resolve rejected timesheet issues.

Skills

Microsoft Office

Education

High School Diploma or GED

Associate degree

Tools

DocuSign

Job description

GT Independence in Michigan is seeking a Customer Service (Self Determination) Support Specialist (SDSS) to provide phone-based support to self-directing individuals and stakeholders. The role includes documentation, DocuSign processing, and payroll/timesheet tasks as part of a compliant, team-driven environment.

The position offers a hybrid schedule (2 days in office, 3 days remote) after 90 days, with potential to become fully remote after one year.