Self-Determination Support Specialist — Customer Service

GT Independence, LLC; Sturgis (MI); On-site; USD 20,000 - 28,000; Full time

Job summary

GT Independence, LLC in Sturgis, Michigan is seeking a Customer Service Support Specialist (Self Determination) to join our operations team. You will handle inbound and outbound calls to support people self-directing their care and other stakeholders, entering data, and preparing documents.

This on-site role may move to hybrid after 90 days, with potential for fully remote work after a year. A high school diploma or GED is required, and experience in a call center or payroll-related tasks is

Qualifications

• High School Diploma or GED required.
• Experience in call center or customer service is preferred.
• Ability to enter data accurately and maintain documentation.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases, such as a call log, for effective record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure the proper naming and saving of documents in the document management system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues from the operations staff and customers.
• Ensure all compliance standards are met for audit purposes.
• Timesheet reviewing and time tracking.
• Accurately and efficiently complete payroll checklists for assigned agencies.
• Work with your team leader to identify strategies for reducing errors and collaborate to resolve rejected timesheet issues.

Skills

Customer service

Phone support

Data entry

Documentation

DocuSign

Payroll processing

Education

High School Diploma or GED

Tools

DocuSign

Job description

GT Independence, LLC in Sturgis, Michigan is seeking a Customer Service Support Specialist (Self Determination) to join our operations team. You will handle inbound and outbound calls to support people self-directing their care and other stakeholders, entering data, and preparing documents.

This on-site role may move to hybrid after 90 days, with potential for fully remote work after a year. A high school diploma or GED is required, and experience in a call center or payroll-related tasks is