Customer Service & SDSS Specialist | Hybrid/Remote Path

GT Independence, LLC; Sturgis (MI); Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

Hybrid work after 90 days

Potential remote after 12 months

Flexible paid time off

Competitive wages & benefits

Job summary

GT Independence, LLC in Sturgis, MI is seeking a Customer Service Support Specialist (11am to 8pm) to deliver exceptional phone and ticket-based support for self-directed care participants and stakeholders. This on-site role requires a high school diploma and a customer-focused mindset.

You will log interactions, manage documents via DocuSign, ensure compliance, and collaborate with the operations team to improve processes.

Qualifications

• High School Diploma or GED required.
• Experience in customer service preferred.
• Strong communication and listening skills.
• Ability to manage multiple tasks and maintain accurate records.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases or call logs for accurate record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure proper naming and saving of documents in the document management system.
• Assist customers in returning documents and handle support requests.

Skills

Phone support

Data entry

Document management

Compliance awareness

Education

High School Diploma or GED

Tools

DocuSign

Job description

GT Independence, LLC in Sturgis, MI is seeking a Customer Service Support Specialist (11am to 8pm) to deliver exceptional phone and ticket-based support for self-directed care participants and stakeholders. This on-site role requires a high school diploma and a customer-focused mindset.

You will log interactions, manage documents via DocuSign, ensure compliance, and collaborate with the operations team to improve processes.