Self Determination Support Specialist I

GT Independence, LLC; High Point (NC); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Hybrid work schedule

Remote after 1 year

Award-winning workplace

Job summary

GT Independence, LLC is seeking a Self-Determination Support Specialist in High Point, NC to deliver phone-based customer service to individuals self-directing their care. You will handle documents, data entry, payroll checklists, and DocuSign accounts with attention to compliance.

After a 90-day period, the role offers a hybrid work schedule (2 days in the office, 3 days from home) and the potential to transition to fully remote after one year of service, supporting a flexible work-life balance.

Qualifications

• High School Diploma or GED is required.
• Strong customer service skills and clear communication.
• Attention to detail for data entry, payroll checklists, and recordkeeping.
• Experience with DocuSign or similar document management tools is preferred.

Responsibilities

• Creates, completes, updates, and reviews employee and client records (PR, CS)
• Enters information into computer databases for effective record keeping (All)
• Administers new and existing DocuSign accounts (PR, CS)
• Prepares and sends documents via mail using approved communications (PR, CS)
• Ensures proper naming and saving of documents in the document management system (PR, CS)
• Assists stakeholders in returning documents (PR, CS)
• Serves as escalation point for DocuSign support issues from Operations staff and customers (PR, CS)
• Ensures all compliance standards are met for audit purposes (All)
• Performs timesheet reviewing (PY)
• Reviews overlap and overtime reports (PY, CS)
• Handles inbound calls and assists with outbound calls as requested (CS, PY)
• Completes payroll checklists for assigned agencies and resolves discrepancies (PY)
• Collaborates with staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP’s) (CS, PY)
• Completes administrative tasks such as filing, copying, data entry, etc. (All)

Skills

Customer service

Data entry

DocuSign

Payroll processing

Records management

Compliance

Education

High School Diploma or GED

Tools

DocuSign

Job description

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as aGreat Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

* We offer a hybrid work schedule (2 days in the office, 3 days from home) AFTER 90 days of employment. The position could become fully remote after one year of service.

As a Self-Determination Support Specialist (SDSS), you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.

RESPONSIBILITIES AND DUTIES

(These tasks may vary depending on the area of focus – Customer Service (CS), Payroll (PY), or Processing (PR).

• Creates, completes, updates, and reviews employee and client records (PR, CS)
• Enters information into computer databases for effective record keeping (All)
• Administers new and existing DocuSign accounts (PR, CS)
• Prepares and sends documents via mail using approved communications (PR, CS)
• Ensures the proper naming and saving of documents in the document management system (PR, CS)
• Assists stakeholders in returning documents (PR, CS)
• Serves as an escalation point for DocuSign support issues from the Operations staff and customers (PR, CS)
• Ensures all compliance standards are met for audit purposes (All)
• Performs timesheet reviewing (PY)
• Reviews overlap and overtime reports (PY, CS)
• Handles inbound calls and assists with making outbound calls as requested (CS, PY)
• Accurately and efficiently completes payroll checklists for assigned agencies. Resolves any discrepancies that may exist in the document. (PY)
• Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP’s) (CS, PY)
• Completes administrative tasks such as filing, copying, data entry, etc... (All)

EDUCATION

• High School Diploma or GED required

WORK ENVIRONMENT

• Work is performed in a typical office setting. This position is based in High Point, NC.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.