Remote Seasonal Donor Experience Associate

National Multiple Sclerosis Society; United States; Remote; USD 32.000 - 34.000; Teilzeit

Benefits dieser Stelle

Paid sick time

Spring Health wellbeing resources

Zusammenfassung

The National MS Society seeks up to 13 seasonal team members for the Constituent Experience Center to support donors, participants, and staff across multiple channels during a busy year-end and event season. These remote, temporary roles focus on responsive service, issue resolution, data entry, and collaboration with colleagues while utilizing MS Outlook, CRM, and relevant fundraising tools.

Dates are December 7, 2026 or January 19, 2027 through late May 2027.

Qualifikationen

• Associate degree or BA preferred; or two years of related experience in lieu of a degree.
• Excellent written and verbal communication skills with strong interpersonal abilities.
• Organizational, analytical, and time management skills with attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong customer service mindset with a calm, patient, professional attitude.

Aufgaben

• Provide exceptional reactive and proactive donor/participant support via phone, email, and other channels.
• Resolve questions related to donations, fundraising, registrations, and event details.
• Maintain accurate records of work and assist with data entry and CRM tasks.
• Identify prospects for increased engagement and share findings with staff partners.
• Stay current on software tools, websites, and policies; support team as needed.

Kenntnisse

Communication skills

Time management

Multitasking

Customer service

Technical abilities

CRM experience

Ausbildung

Associate degree

Bachelor's degree preferred

2+ years related experience

Tools

MS Outlook

Word

Excel

CRM systems

Online fundraising tools

Databases

Mobile apps

Jobbeschreibung

The National MS Society seeks up to 13 seasonal team members for the Constituent Experience Center to support donors, participants, and staff across multiple channels during a busy year-end and event season. These remote, temporary roles focus on responsive service, issue resolution, data entry, and collaboration with colleagues while utilizing MS Outlook, CRM, and relevant fundraising tools.

Dates are December 7, 2026 or January 19, 2027 through late May 2027.