Seasonal Associate, Constituent Experience Center

National MS Society; United States; Remote; USD 32,000 - 34,000; Part time

Benefits offered by this job

Paid sick time

Spring Health wellbeing resources

Job summary

The National MS Society seeks up to 13 seasonal, remote Constituent Experience Center team members to provide donor and event support across channels, starting December 7, 2026 or January 19, 2027, through late May 2027.

Responsibilities include handling inquiries, researching issues, and maintaining records while collaborating with staff. Requires strong communication, customer service, and technical skills, with a focus on accurate data and proactive engagement.

Qualifications

• Associate degree or BA/BS preferred; more experience considered in lieu of degree.
• Excellent oral and written communication and interpersonal skills.
• Strong organizational, analytical, time management, and multitasking abilities.
• Ability to be creative, set priorities, and work independently or collaboratively.
• Excellent customer service with a patient, professional attitude under pressure.
• Strong technical abilities with MS Office and CRM systems.

Responsibilities

• Deliver exceptional service via phone, email, and other channels; resolve donations, fundraising, and event questions.
• Maintain timely, accurate records of completed work.
• Identify prospects for increased giving and share findings with staff.
• Keep up-to-date with Society tools, websites, browsers, apps, and processes.
• Support team members by sharing information and using online messaging tools.
• Assist with other areas and duties as assigned.

Skills

Excellent customer service

Oral and written communication

Organizational skills

Analytical thinking

Time management

Multitasking

Education

Associate degree or BA/BS preferred

Tools

MS Outlook

Word

Excel

CRM

Online fundraising tools

Databases

Job description

Who We Are

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

Who We Are

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

Job Summary

The Constituent Experience Center (CXC) provides support and outreach to thousands of donors and special event participants responsible for generating the majority of National MS Society revenue. This position is responsible for handling reactive and proactive communication, researching and resolving problems related to areas including but not limited to: financial transactions, technical support, registration, event experience details, and social media fundraising, for donors, participants, and staff (including VIP event fundraisers, major donors, and Society leadership) who donate to, participate in, or support hundreds of events in all markets of the National MS Society. In addition, this position is responsible for supporting CXC operations, training, and team collaboration.

These are remote, temporary, and seasonal positions that are expected to start on one of two dates (December 7th, 2026 or January 19th, 2027), and end in late May of 2027.

As we prepare for a busy season of serving our constituents, we are seeking up to 13 seasonal team members to help deliver exceptional support and service through our Constituent Experience Center.

Responsibilities

• Deliver exceptional reactive (inbound) and/or proactive (outbound) service to donors and event participants across all regions via phone, email, and other channels as needed. Resolve problems and deliver information related to donations, fundraising, online tools, registration, and the event experience.
• Maintain timely and accurate records of completed work.
• Actively identify and support prospects with potential for increased/significant giving or engagement, sharing information with relevant staff partners, and documenting findings promptly and accurately.
• Maintain up-to-date understanding and skills in areas including (but not limited to): relevant software, internet applications, Society websites and online tools, external web browsers, mobile apps, social media platforms, event details, and team and organizational processes and policies.
• Support CXC team members by sharing timely and accurate information and actively utilizing online messaging tools.
• Assist with other areas as needed and other duties apparent or assigned.

What We're Looking For

• Associate degree or Bachelor of Arts or Science preferred.
• In lieu of a degree, some college with at least 2 years of related experience will be considered.
• Exemplary oral and written communication skills, and interpersonal skills
• Exceptional, organizational, analytical, time management, and multi-tasking skills with strong attention to detail
• Ability to be creative, set priorities, make quick and sound decisions, problem solve, manage large amounts of information effectively, and work toward goals both independently and collaboratively
• Excellent customer service skills that include a patient, positive, and professional attitude under pressure
• Strong technical abilities (MS Outlook, Word, Excel, CRM, online fundraising tools, databases, mobile apps, etc.) and troubleshooting and research skills.
• Ability to work with diverse people, with a variety of personalities and abilities
• This position may require a hard-wired/Ethernet internet connection

Compensation

Estimated hiring compensation range for this role is $23.00-$25.00 per hour based on our average compensation schedule. Final offers will be based on candidate geographic location and consider career experience and may vary from this range due to these and other factors.

While seasonal positions are not eligible for the Society's full benefits package, Seasonal Associate Constituent Experience Center employees are eligible for paid sick time and access to Spring Health wellbeing resources.

The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.