Seasonal Associate, Constituent Experience Center

National Multiple Sclerosis Society; New York (NY); Remote; USD 32,000 - 34,000; Part time

Job summary

The National MS Society's Constituent Experience Center (CXC) seeks remote seasonal staff to support donors and event participants across markets. You will handle inbound and outbound communications, assist with donations, registrations, and online tools, and maintain accurate records while delivering exceptional customer service.

These positions run December 7, 2026 or January 19, 2027 through late May 2027; up to 13 team members will join to ensure a high-quality donor experience and smooth

Qualifications

• Associate degree or BA/BS preferred.
• In lieu of degree, 2+ years related experience.
• Excellent communication and interpersonal skills.
• Strong organizational, analytical, time management, and multitasking abilities.
• Excellent customer service with patience.
• Strong technical abilities and problem solving.
• Ability to work independently and collaboratively.

Responsibilities

• Provide reactive and proactive donor support via phone and email.
• Resolve problems related to donations, fundraising, and event details.
• Maintain accurate records of completed work.
• Identify prospects for increased giving and share findings with staff.
• Stay up-to-date with software, tools, and processes.
• Support team with timely information and online collaboration tools.
• Assist with other duties as needed.

Skills

Communication skills

Customer service

Organizational skills

Problem solving

Multi-tasking

Technical skills

MS Office

CRM

Team collaboration

Ethernet

Education

Associate degree

Bachelor's degree

Tools

MS Outlook

MS Word

Excel

CRM

Online fundraising tools

Databases

Mobile apps

Job description

WHO WE ARE:

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

Job Summary

The Constituent Experience Center (CXC) provides support and outreach to thousands of donors and special event participants responsible for generating the majority of National MS Society revenue. This position is responsible for handling reactive and proactive communication, researching and resolving problems related to areas including but not limited to: financial transactions, technical support, registration, event experience details, and social media fundraising, for donors, participants, and staff (including VIP event fundraisers, major donors, and Society leadership) who donate to, participate in, or support hundreds of events in all markets of the National MS Society. In addition, this position is responsible for supporting CXC operations, training, and team collaboration.

These are remote, temporary, and seasonal positions that are expected to start on one of two dates (December 7th, 2026 or January 19th, 2027), and end in late May of 2027.

As we prepare for a busy season of serving our constituents, we are seeking up to 13 seasonal team members to help deliver exceptional support and service through our Constituent Experience Center.

Responsibilities

• Deliver exceptional reactive (inbound) and/or proactive (outbound) service to donors and event participants across all regions via phone, email, and other channels as needed.
  • Resolve problems and deliver information related to donations, fundraising, online tools, registration, and the event experience.
• Maintain timely and accurate records of completed work.
• Actively identify and support prospects with potential for increased/significant giving or engagement, sharing information with relevant staff partners, and documenting findings promptly and accurately.
• Maintain up-to-date understanding and skills in areas including (but not limited to): relevant software, internet applications, Society websites and online tools, external web browsers, mobile apps, social media platforms, event details, and team and organizational processes and policies.
• Support CXC team members by sharing timely and accurate information and actively utilizing online messaging tools.
• Assist with other areas as needed and other duties apparent or assigned.

What We're Looking For

• Associate degree or Bachelor of Arts or Science preferred.
  • In lieu of a degree, some college with at least 2 years of related experience will be considered.
• Exemplary oral and written communication skills, and interpersonal skills
• Exceptional, organizational, analytical, time management, and multi-tasking skills with strong attention to detail
• Ability to be creative, set priorities, make quick and sound decisions, problem solve, manage large amounts of information effectively, and work toward goals both independently and collaboratively
• Excellent customer service skills that include a patient, positive, and professional attitude under pressure
• Strong technical abilities (MS Outlook, Word, Excel, CRM, online fundraising tools, databases, mobile apps, etc.) and troubleshooting and research skills.
• Ability to work with diverse people, with a variety of personalities and abilities
• This position may require a hard-wired/Ethernet internet connection

Compensation

Estimated hiring compensation range for this role is $23.00-$25.00 per hour based on our average compensation schedule. Final offers will be based on candidategeographic location and consider career experience and may vary from this range due to these and other factors.

While seasonal positions are not eligible for the Society's full benefits package, Seasonal Associate Constituent Experience Center employees are eligible for paid sick time and access to Spring Health wellbeing resources.

The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.