Remote Seasonal Customer Success & Retention Pro

HomeTeam Pest Defense; Indianapolis (IN); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

401(k) plan with company match

Employee stock purchase plan

Four-week training program

Remote work

Job summary

Orkin Pest Control seeks Seasonal Customer Service Tele-Agents for its remote Orkin Customer Contact Center. You will work from a home office with provided equipment, supporting inbound/outbound sales, customer service, retention, and chat while achieving performance targets.

Qualifications include 1-2 years of customer service experience, High School/GED, and the ability to pass a computer and internet speed tests. Training is provided and scheduling includes evenings, weekends, and holidays.

Qualifications

• High School/GED required.
• 1-2 years customer service experience within or outside a call center.
• Verification of internet speed.
• Ability to pass a computer assessment.

Responsibilities

• Work remotely from your home office and support our field offices and customers.
• Support peak season with heavy call volume.
• Manage customer relationships to ensure best-in-class service.
• Identify opportunities for cross-selling and upselling.
• Assist customers by offering remedies to retain business.
• Use gamification tools to measure performance.

Skills

Customer service

Sales

Communication

Education

High School/GED

Job description

Orkin Pest Control seeks Seasonal Customer Service Tele-Agents for its remote Orkin Customer Contact Center. You will work from a home office with provided equipment, supporting inbound/outbound sales, customer service, retention, and chat while achieving performance targets.

Qualifications include 1-2 years of customer service experience, High School/GED, and the ability to pass a computer and internet speed tests. Training is provided and scheduling includes evenings, weekends, and holidays.