Remote Seasonal Customer Service Rep (Holidays)

Five Star Solutions; Parkersburg (WV); À distance; USD 19 000 - 21 000; Plein temps

Avantages offerts par ce poste

Paid Training

Temporary Position

Potential to convert to FT/PT

Résumé du poste

Five Star Solutions is seeking people who enjoy helping others to answer customer calls about goods and services, delivering high-quality service with a professional attitude.

This BYOD, work-at-home role is open to residents in Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

• 3-6 month customer service or customer support experience preferred
• 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsabilités

• Manage large amounts of inbound or outbound calls in a timely manner
• Lead in addressing customer questions and concerns on all products and services through multiple channels (phone, email, chat)
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions or alternatives
• Access company and client resources to accurately handle the call
• Seize opportunities to upsell products when they arise
• Be available at your desk with punctuality and attendance
• Remain positive and professional in all customer interactions
• Flexibility to cross-train as requested

Connaissances

Phone communication

Verbal communication

Active listening

Basic computer skills

Independence

18+ years

Background check

Description du poste

Five Star Solutions is seeking people who enjoy helping others to answer customer calls about goods and services, delivering high-quality service with a professional attitude.

This BYOD, work-at-home role is open to residents in Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.