Remote Scheduling Specialist – Patient Access Concierge

Virtua; United States; Remote; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

403(b) retirement plan

Job summary

Virtua Health is seeking a Scheduling Specialist for the Reconstructive Orthopedics Patient Access Center. This remote, 100% remote position coordinates and monitors the patient experience, scheduling appointments, handling documentation, and insurance coordination in a fast-paced virtual call center environment.

The role acts as the first contact for patients, delivering concierge-like service and timely scheduling support.

Qualifications

• High school diploma or GED.
• Minimum of one-year work experience in customer service.
• Experience working with Navinet, ECW, EPIC.
• One year experience in a multispecialty group practice or healthcare system preferred.
• One year experience in insurance authorizations desirable.

Responsibilities

• Assist patients by determining needs, scheduling or canceling appointments, or referring to correct staff person.
• Provide professional customer service by obtaining and verifying necessary demographic and insurance information.
• Maintain and update current information on physician schedules ensuring patients are scheduled properly.
• Enter new patient demographics; update patient information in the system for front desk & billing.
• Obtain insurance information and documentation.
• Accurately document patient accounts of all actions taken.
• Coordinate daily administrative tasks to support patient experience through scheduling.
• Enter data and documentation in patient health database and practice logs.
• Provide administrative support to clinical team as needed regarding correspondence, patient records, and documentation.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while coordinating with management.
• Maintain confidentiality per HIPAA guidelines.
• Maintain regular and punctual attendance.
• Complete additional projects and duties as assigned by manager.

Skills

Customer service

Education

High school diploma or GED

Tools

Navinet

ECW

EPIC

Job description

Virtua Health is seeking a Scheduling Specialist for the Reconstructive Orthopedics Patient Access Center. This remote, 100% remote position coordinates and monitors the patient experience, scheduling appointments, handling documentation, and insurance coordination in a fast-paced virtual call center environment.

The role acts as the first contact for patients, delivering concierge-like service and timely scheduling support.