Remote Patient Access Specialist

Rothman Orthopaedic Institute; Orlando (FL); À distance; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health benefits

Tuition reimbursement

Paid time off

Retirement savings plans

Résumé du poste

Rothman Orthopaedic Institute seeks a Patient Access Coordinator for a remote role serving callers and triaging patient needs from a centralized queue. You will create patient records, triage inquiries, and route messages or scheduling requests with professionalism and accuracy.

Daily duties include handling high call volumes, meeting productivity targets, and escalating complex cases to supervisors as needed. Requires a high school diploma and 1+ year call center experience.

Qualifications

• High School diploma or GED minimum education requirement.
• 1+ years of high-volume call center experience.
• Intermediate computer skills required.
• Medical terminology knowledge highly preferred, though healthcare experience not required.

Responsabilités

• Answer inbound calls in a fast-paced environment.
• Acts as the first point of contact for patients needing assistance.
• Creates patient records, triages calls, and sends messages or schedules based on patient needs.
• Maintains professionalism and patience when handling calls.
• Escalates calls to the Supervisor or other departments as necessary.
• Answers questions regarding patient appointments.

Connaissances

Call center

Medical terminology

Computer literacy

Formation

High school diploma

Outils

Computer skills

Description du poste

Rothman Orthopaedic Institute seeks a Patient Access Coordinator for a remote role serving callers and triaging patient needs from a centralized queue. You will create patient records, triage inquiries, and route messages or scheduling requests with professionalism and accuracy.

Daily duties include handling high call volumes, meeting productivity targets, and escalating complex cases to supervisors as needed. Requires a high school diploma and 1+ year call center experience.