Scheduling Specialist - Virtua Reconstructive Orthopedics

Virtua Medical Group, PA; United States; Remote; USD 25,000 - 36,000; Full time

Job summary

Virtua Health is seeking a Scheduling Specialist for the Reconstructive Orthopedics Patient Access Center. This 100% remote role handles patient scheduling and intake across multiple locations in the United States.

You will gather demographics, verify insurance, and coordinate with physicians to optimize scheduling, while maintaining HIPAA guidelines and high customer service standards.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in customer service.
• Medical terminology helpful.
• Experience with Navinet, ECW, EPIC preferred.
• 1 year in multispecialty group or healthcare system preferred.

Responsibilities

• Assists patients by determining needs, scheduling or canceling appointments, or referring to correct staff person.
• Provides professional customer service by obtaining and verifying necessary demographic and insurance information.
• Maintains and updates current information on physician schedules ensuring patients are scheduled properly.
• Obtains and enters new patient demographics; updates patient information in the computer system to maintain accuracy for front desk & billing.
• Obtains insurance information and documentation.
• Accurately documents patient accounts of all actions taken.
• Monitors and coordinates patient experience through scheduling of administrative appointments.
• Enters data and documentation in patient health database and practice logs.
• Provides administrative support to clinical team regarding correspondence, patient records, and documentation.
• Interacts professionally with employees, customers and suppliers.
• Works effectively as a team contributor on all assignments.
• Works independently while coordinating with others and management.
• Maintains strict confidentiality; adheres to HIPAA guidelines/regulations.
• Maintains regular and punctual attendance.
• Completes additional projects and duties as assigned by manager.

Skills

Customer service

Medical terminology

Multitasking

HIPAA knowledge

Education

High school diploma or GED

Tools

Navinet

ECW

EPIC

Job description

Intro

At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community.

If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.

In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations , we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program , telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

Location

100% Remote

Currently Virtua welcomes candidates for 100% remote positions from: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV only. Remote Type: 100% RemoteEmployment Type: EmployeeEmployment Classification: RegularTime Type: Full timeWork Shift: 1st Shift (United States of America)Total Weekly Hours: 40Additional Locations:

Job Information

SCHEDULING SPECIALIST FOR VIRTUA RECONSTRUCTIVE ORTHOPEDICS PATIENT ACCESS CENTER

Position Responsibilities

• Assists patients by determining needs, scheduling or canceling appointments, or referring to correct staff person.
• Provides professional customer service by obtaining and verifying necessary demographic and insurance information.
• Maintains and update current information on physician schedules ensuring that patients are scheduled properly.
• Obtains and enters new patient demographics; updates patient information, as necessary, in the computer system to maintain accuracy for front desk & billing.
• Obtains insurance information and documentation.
• Accurately documents patient accounts of all actions taken.
• Monitors and/or performs daily administrative coordination of patient experience through scheduling of administrative appointments.
• Enters data and documentation in patient health database, as well as practice logs.
• Provides administrative support to clinical team as needed regarding correspondence, patient record, and documentation.
• Interacts professionally with other employees, customers and suppliers.
• Works effectively as a team contributor on all assignments.
• Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and management.
• Maintains strictest confidentiality; adhering to all HIPAA guidelines/regulations.
• Maintains regular and punctual attendance.
• Completes additional projects and duties as assigned by manager.

Position Qualifications Required / Experience Required

EDUCATION AND WORK EXPERIENCE

• High school diploma or GED.
• Minimum of one-year work experience in customer service.
• Medical terminology helpful.
• Experience working with Navinet, ECW, EPIC
• One year experience working in a multispecialty group practice or healthcare system preferred.
• One year experience in insurance authorizations d