Remote Scheduling Specialist - Orthopedics Patient Access

Virtua Medical Group, PA; United States; Remote; USD 25,000 - 36,000; Full time

Job summary

Virtua Health is seeking a Scheduling Specialist for the Reconstructive Orthopedics Patient Access Center. This 100% remote role handles patient scheduling and intake across multiple locations in the United States.

You will gather demographics, verify insurance, and coordinate with physicians to optimize scheduling, while maintaining HIPAA guidelines and high customer service standards.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in customer service.
• Medical terminology helpful.
• Experience with Navinet, ECW, EPIC preferred.
• 1 year in multispecialty group or healthcare system preferred.

Responsibilities

• Assists patients by determining needs, scheduling or canceling appointments, or referring to correct staff person.
• Provides professional customer service by obtaining and verifying necessary demographic and insurance information.
• Maintains and updates current information on physician schedules ensuring patients are scheduled properly.
• Obtains and enters new patient demographics; updates patient information in the computer system to maintain accuracy for front desk & billing.
• Obtains insurance information and documentation.
• Accurately documents patient accounts of all actions taken.
• Monitors and coordinates patient experience through scheduling of administrative appointments.
• Enters data and documentation in patient health database and practice logs.
• Provides administrative support to clinical team regarding correspondence, patient records, and documentation.
• Interacts professionally with employees, customers and suppliers.
• Works effectively as a team contributor on all assignments.
• Works independently while coordinating with others and management.
• Maintains strict confidentiality; adheres to HIPAA guidelines/regulations.
• Maintains regular and punctual attendance.
• Completes additional projects and duties as assigned by manager.

Skills

Customer service

Medical terminology

Multitasking

HIPAA knowledge

Education

High school diploma or GED

Tools

Navinet

ECW

EPIC

Job description

Virtua Health is seeking a Scheduling Specialist for the Reconstructive Orthopedics Patient Access Center. This 100% remote role handles patient scheduling and intake across multiple locations in the United States.

You will gather demographics, verify insurance, and coordinate with physicians to optimize scheduling, while maintaining HIPAA guidelines and high customer service standards.